FAQ's
Everything you might want to know about Bonabalm and shopping with Nature's Grace. Can't find your answer? Email us at wownaturesgrace@gmail.com.
Is Bonabalm suitable for all skin types?
Yes! Bonabalm is designed for every skin type, providing gentle and effective hydration. If you have allergies or particularly sensitive skin, we recommend reviewing the full ingredient list before your first use.
How do I use a balm stick?
Glide Bonabalm directly over clean, dry skin — hands, knuckles, cuticles, elbows, anywhere that feels dry. The warmth of your skin melts the balm as you smooth it in. No spills, no waste, just pure nourishment.
What's in Bonabalm?
Just six natural ingredients: grapeseed oil, beeswax, cupuaçu seed butter, kokum seed butter, rice bran wax, and essential oils. You can read what each one does for your skin on our Ingredients page.
Which scent should I choose?
Bonabalm comes in four scents: Fresh Mint — cool and fresh; Roses — a soft floral; Signature — our house blend; and Scent Free — no added fragrance, great for sensitive noses and fragrance-free workplaces. You'll find all four on the Bonabalm product page.
Is Bonabalm vegan?
No — Bonabalm contains beeswax, so it isn't vegan. It is cruelty-free: we never test on animals.
Is it greasy?
Not at all. Bonabalm is a non-greasy balm — it melts into your skin as you apply it instead of sitting on top, leaving your hands moisturized rather than slick.
How much is shipping, and how long will my order take?
Shipping options and costs for your address are calculated and shown at checkout before you pay. Once your order ships, we'll email you a tracking number so you can follow it to your door. Questions about delivery to your area? Email wownaturesgrace@gmail.com.
What is your return policy, and how does the money-back guarantee work?
Bonabalm is backed by our money-back guarantee. If it isn't right for you, email wownaturesgrace@gmail.com to start a return. If your return is accepted, we'll send you a return shipping label; once we've received and inspected the item, you'll be refunded to your original payment method. Please contact us before sending anything back — items returned without a request first can't be accepted. Full details are in our Returns & Refund Policy.
How do I use the WELCOME20 discount code?
Enter WELCOME20 in the discount code box at checkout to take 20% off your order. The code can be used once per customer and can't be combined with other discount codes.
I have allergies — is Bonabalm right for me?
Bonabalm contains beeswax and essential oils, along with grapeseed oil, cupuaçu seed butter, kokum seed butter, and rice bran wax. Please review the full ingredient list before use, and if you're unsure whether Bonabalm is right for you, check with your healthcare provider first.
How do I track my order?
As soon as your order ships, we'll email you a tracking number. If it hasn't arrived or you need a hand, contact us at wownaturesgrace@gmail.com and we'll be happy to help.